Note: This blog post has is divided into two parts based on stakeholder interest.This post (Part 2) iterates how the transportation and travel industry consider as an awesome passenger Wi-Fi experience.  (Click here to read Part 1 of the post  – What commuters consider as an awesome passenger Wi-Fi experience)

Providing passengers with Wi-Fi connectivity can be a huge hassle! In this post we listed down how transportation and travel companies can avoid pain points while enabling high quality passenger Wi-Fi experience for commuters.

A. CHOOSING HARDWARE THAT IS EASY TO INSTALL, BUILT FOR HIGH CAPACITY USAGE AND HAS A GOOD FIRMWARE

Many Internet service providers save costs by providing poor quality routers. This can adversely affect your passenger Wi-Fi experience. The

  • Easy to install – Some routers for buses and trains require special holes to be drilled into the deck so that router can fit in. This can be a huge trouble and you might want to stay away from it! Ideally, the router should be a plug n’ play router with a car charger pin for power source. This makes the router portable and you can use the same router in different vehicles within your fleet.
  • Built for high-capacity concurrent usage – The router should not fail when too many passengers try to get on the Wi-Fi network at the same time.
  • Good Firmware with regular upgrades – Having the right firmware can often mean a lot lesser effort while maintain/upgrading your device. Many bus companies now use specially designed routers for buses like RR-850 to get easy maintenance.

B. HAVING THE RIGHT SIM CARDS THAT POOL, OPTIMIZE AND AGGREGATE DATA

  • Data Pooling – Let’s assume you have 10 buses within your fleet. Each bus has a 10GB per month plan that is used for passenger Wi-Fi. It’s almost the end of the month and you still have 2GB data left in 5 of your buses i.e. 10GB of total unused data. These buses are now in parking and don’t have journeys for the next few days. Meanwhile, the remaining 5 buses that are in transit have their data maxed out. How do you carry forward the unused data from one bus to another? The answer is = Data Pooling. At RebelRoam, if we provide Internet service for passenger Wi-Fi in buses and if the company has multiple buses – we pool the unused data from from one vehicle and allocate it to other.
  • Data Optimization – Some SIM cards are specially designed for enabling passenger Wi-Fi. At RebelRoam, our state-of-art traffic filters restrict speeds or blocks adult content, torrents, advertisements and HQ videos. This way you get more concurrent users with upto 50-70% lower data consumption!
  • Data Aggregation (for cross border journeys) – Many transport and travel companies resort use more than one SIM card and from multiple telecom operators to avoid roaming charges during border journeys. In such cases it is a huge effort to change SIM cards every time the vehicle changes borders and enters a new country. It is highly recommended for transport and travel companies to work with specially designed SIM card providers that can aggregate data amidst 2 to 3 mobile operators across different countries. Such SIM cards also serve better for last mile connectivity since they have more access to infrastructure.

C. ENABLING EFFORTLESS MAINTENANCE FOR PASSENGER-WiFi SERVICE

The main job of a transportation and travel company to ensure that passengers commute on time and with comfort. When passengers don’t get seamless connectivity, they have a bad experience and that affects ticket sales and company profitability. Having a dedicated passenger Wi-Fi focused telecom company that offer hardware replacements, software upgrades, pooled billing, pornography blocking to eliminate legal risks and data optimization to reduce traffic would help your business keep your customers happy and not complaining.